In Business Model, Internet Access, Mobile

About 6.5 percent of consumer complaints filed with the National Consumer Helpline in India in July and August of 2015 suggest call drop and network issues are problems for users of India mobile services.

But complaints about slow or “not working” Internet access represented an even bigger source of complaints. And billing issues were commonly reported irritations as well.

Of calls related to telecom, nearly 11 percent were about Internet access or broadand service not working, or working slowly. More than 15 percent of calls concerned a billing statement with unexpected charges, high charges or incorrect charges.


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